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Psychologists and other mental health professionals are regularly at risk of becoming entangled with clients and their family members with high-conflict personalities, characterized by a preoccupation with blaming others, a lot of all-or-nothing thinking, unmanaged emotions and extreme behaviors. They tend to focus on one or more Targets of Blame—typically someone close to them (partner, child, neighbor, co-worker) or someone in a position of authority (boss, therapist, lawyer, police, government official), including the people trying to help them. They attack this person verbally, physically, financially, legally or spread rumors on social media, etc. Many have one or more personality disorders or traits. Managing them as professionals on a regular basis involves recognizing their personality patterns and how to engage them most effectively. 

This 2-hour webinar will include a PowerPoint overview of Cluster B personality disorders and how research shows they overlap with high conflict behavior, including domineeringness, vindictiveness, and intrusiveness. Then, the WEB Method for recognizing high conflict behavior patterns will be presented, followed by four common strategies that professionals should avoid in working with high conflict people. Then, four key skills will be presented which tend to calm conflicts and assist in problem-solving. These four skills make up the CARS Method® of conflict resolution developed by the High Conflict Institute, which includes: CONNECTING with statements that show empathy, attention, and respect (EAR); ANALYZING options and proposals in a structured manner; RESPONDING to hostility and misinformation in writings that are brief, informative, friendly, and firm (BIFF); and SETTING limits on high conflict behavior. A method of presenting patterns of high-conflict behavior without using a diagnosis will be offered. Recognizing professional splitting and avoiding it will be addressed. Key skills of the New Ways for Families® method will be explained.

1. Identify potential high conflict personalities using the 3-part WEB Method®.

2. Describe 4 common approaches to avoid when working with high conflict personalities.

3. Apply 4 key skills for managing clients and family members with high conflict personalities.

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Bill Eddy is a therapist (12 years as a Licensed Clinical Social Worker), lawyer (15 years as a Certified Family Law Specialist), and mediator (15 years as the Senior Family Mediator at the National Conflict Resolution Center in San Diego, California). He is the co-founder and Director of Innovation of the High Conflict Institute. Mr. Eddy provides training worldwide on the subject of high-conflict personalities to psychologists, other mental health professionals, lawyers, mediators, and judges. He has presented in over 40 states in the United States, and 14 countries. He is the author of twenty books and manuals, including: High Conflict People in Legal Disputes, and Calming Upset People with EAR. He is the developer of the New Ways for Families ® counseling method for parents in potentially high conflict divorce cases. His blog on the Psychology Today website has over 6 million views.

His website is: www.HighConflictInstitute.com

Attendance Policy: CE Credit and Certificates will not be issued to those who arrive later than 10 minutes or leave early from any course scheduled time. This policy is strictly enforced to ensure compliance with APA Guidelines.

Cancellation Policy: No refund will be given to any registered individual who is a no-show to an event, although the full fee can be applied to a future RTI event. Any registrant canceling more than 72 hours before the start time of the event will be refunded 50% of the event fee, or the full fee can be applied to a future RTI event.                                                            

The Relationship Training Institute (RTI) is approved by the American Psychological Association (APA) to sponsor continuing education for psychologists. RTI maintains responsibility for this program and its content.

LCSW, LFMT, LEP & LPCC
In California, APA approved CE’s are valid for licensed psychologists, licensed school psychologists, LCSW, LMFT, LEP & LPCC licensees. Though APA is a national organization, the out of state licensee should check with their state governing board to make sure that APA approved CE's are valid in their state for their license.